FAQ

Got questions? We got answers

Find answers to common questions about our products and services.

  • How does Luna® compare to salon laser treatments?

    • Salon laser sessions can deliver great results — but they’re often painful, time-consuming, and cost hundreds per visit.
    • Luna® gives you the same lasting smoothness using professional-grade IPL technology, but with built-in cooling, complete privacy, and no appointments needed.
    • You get laser-like results without the laser-level price — all from home.

  • Can Luna® be used on different body areas?

    • Yes, Luna® is safe and effective for most parts of the body, including the legs, arms, underarms, bikini line, stomach, and face below the cheekbones.
    • It’s designed with multiple intensity settings, so you can comfortably treat even delicate areas like the bikini line with confidence and control.

  • Can I share my Luna® device with someone else?

    • While technically possible, we don’t recommend sharing your Luna® IPL device for hygiene reasons.
    • Each person’s skin and hair profile is different — sharing could affect the device’s calibrated settings and skin sensor readings.
    • If more than one person wants to use IPL, it’s best to have separate devices for optimal hygiene and results.

  • How should I clean and store the device?

    • After each session, wipe the treatment window with a soft, dry or slightly damp cloth — never use alcohol, chemicals, or running water.
    • Store your Luna® in a cool, dry place away from direct sunlight.
    • Keep it inside its box or pouch to protect the lens from dust and scratches between uses.

  • Can I use Luna® if I have hormonal or medical conditions like PCOS?

    • Yes — in fact, many of our customers with PCOS-related hair growth find
      Luna® IPL device particularly helpful.
    • Since hormonal hair tends to grow thicker and faster, consistency is key: regular weekly sessions will gradually reduce regrowth and make hair finer and easier to manage over time.
    • If you have any ongoing medical treatments, it’s always best to check with your doctor first.

  • What should I do if I experience redness or warmth after treatment?

    • A slight warmth or mild redness is normal and usually fades within a few hours.
    • You can apply aloe vera or a cooling gel to soothe the skin.
    • Avoid hot showers, tight clothing, or perfumed products for at least 24 hours after use to prevent irritation.

  • Can I use Luna® while on medication or after cosmetic treatments?

    • If you’re taking photosensitizing medication (like certain antibiotics or acne treatments), do not use IPL until at least two weeks after finishing the course.
    • Avoid use over areas recently treated with chemical peels, microdermabrasion, Botox, or fillers.

      Always wait until the skin is completely healed before resuming treatment.

  • Can men use Luna® too?

    Yes — Luna® works just as effectively on men.

    However, men’s hair is typically thicker and denser, so a few extra sessions may be needed for best results.

    Ideal areas include the chest, back, arms, and legs. Avoid using on the beard or genital area.

  • How long do the results last?

    After your full 12-week treatment phase, most users enjoy 12 months of smooth skin before needing a top-up.

    A quick maintenance session every 4–8 weeks keeps your skin silky smooth all year round.

  • What areas should I avoid using IPL on?

    Do not use Luna® on tattoos, moles, freckles, dark spots, scars, or broken skin.

    Also avoid areas with fillers, Botox, or permanent makeup. Always treat healthy, clean skin only.

  • Can I use skincare products after my treatment?

    Yes — but keep it gentle. After each session, use a soothing gel or aloe vera to calm your skin.

    Avoid exfoliants, acids, or retinols for 24 hours after treatment.

  • How long does the device last?

    Luna® is built for over 15 years of use, featuring an unlimited flash lifespan.

    That means no replacements, no refills — just effortless, long-lasting performance.

  • What certifications does Luna® have?

    Luna® is certified under CE, RoHS, and FCC standards, meeting all European and international safety regulations.

    Every unit is thoroughly tested to guarantee it’s safe, effective, and durable.

  • How do I know Luna® is working?

    • You’ll begin to notice slower and finer regrowth after a few sessions — that’s the sign the light energy is reaching your hair roots.
    • Over time, treated areas will stay smoother for longer, and the need to shave will drop dramatically.


    Remember: consistency delivers the best results.

  • What if I stop using it — will my hair come back?

    Yes, very slow and gradually — though it will grow back softer, finer, and lighter than before.

    You can easily restart maintenance sessions anytime to restore your results.

  • Why choose Luna® over other IPL devices?

    Luna® stands apart through its advanced technology and premium design — created to give you professional-level results safely at home.

    It features Sapphire Crystal Cooling® to keep your skin comfortably cool during every flash, AutoGlide Mode® for effortless continuous treatments across larger areas, and Smart IQ Skin® Sensor technology that automatically adjusts intensity for your unique skin tone.

    Combined, these innovations deliver a faster, safer, and virtually painless experience — giving you lasting smoothness without the clinic visits or high price tags.